Shaogn
Shipping Policy
Physical items from the Shaogn (邵剛說易經) shop ship after payment confirmation; digital courses and unlocks deliver inside your account and never require a courier. This policy covers orders placed through Shao Clan I Ching Academy store.
What ships physically
Only products listed as shippable goods.
- Physical merchandise, books, and custom items marked for delivery
- Items that require a shipping address at checkout
- Orders fulfilled from Shaogn’s published warehouse or print partners
Digital delivery
Digital courses, downloads, and account unlocks are delivered online immediately or shortly after payment. They appear in My Account — no tracking number is issued.
If a digital product does not unlock, contact Shaogn with your order number before assuming a shipping delay.
Processing & delivery times
Typical timelines after payment clears.
- Processing usually begins within 1–3 business days
- Transit time depends on destination, carrier, and customs
- International orders may face customs delays outside Shaogn’s control
- Peak seasons (courses, holidays) may extend handling slightly
Address changes & issues
Contact Shaogn quickly with the Shop topic if you need to correct an address before fulfillment. Once a parcel is handed to the carrier, changes depend on carrier rules and may not be possible.
Report damaged or incorrect physical items with photos within 7 days of delivery — see the Refund Policy for return steps.
Shipping FAQ
Does Shaogn ship digital courses?
No. Digital products unlock in your Shaogn account after purchase. They are not sent by courier.
When does Shaogn start processing physical orders?
Processing typically begins within 1–3 business days after payment confirmation, unless the product page states otherwise.
Where can I see my order status?
Sign in to My Account on the Shaogn site. Physical orders show fulfillment progress; digital orders show unlock status.
Can I change my shipping address after checkout?
Contact Shaogn with your order number before the item ships. After dispatch, address changes depend on the carrier.
Do international orders pay customs fees?
Import duties and taxes, if any, are the buyer’s responsibility unless the product page explicitly states otherwise.
Who should I contact about a late or missing parcel?
Use the Contact page with the Shop topic and include your order number. Shaogn will coordinate with the carrier when possible.